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Refunds and Cancellations

Refunds Policy

Our refund policy has been devised to define the situations under which Think 360 will provide a refund, the procedure for claiming a refund and the responsibility of Think 360 in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy. All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.

Coverage & Scope

1. Our refund policy covers the refunds by The Clever Space and/or a website owned and managed by The Clever Space a creative digital agency in India.

2. This policy does not have any application for companies which are not owned or controlled by The Clever Space or for persons not employed or managed by The Clever Space. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which The Clever Space’s website link.

In short, we are in the business of working with our clients to improve their revenue and profitability, but the majority of the systems, corporations and people who come into play in a marketing, sales and business scenario are completely beyond our control.

We can’t list or show your ad in any particular position, rank, or order
We can’t make people see, notice, view or watch your ad, listing, offer, services or product
We can’t compel people to like your ad, listing, offer, services or product even if they do see it
We can’t make them click on the ad or the link if they see or like it
Once they click, we can’t make them like your website or anything they see on it
We can’t prevent them from leaving your website
We can’t make them accept your offer, product or service in any way
Filing a Complaint
At The Clever Space we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at [email protected] for a final dialogue prior to requesting a refund.
Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility for refund

At Think 360 a creative digital agency India every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Website
Web / Graphic Design
Delivery Time

Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.

Logo design / brochure design

Full refund: In cases where the project has not been started or if the initial design style has not been approved.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.

Applicability of the Delivery Policy

A project is not taken to be void unless the agreed upon payments are clear.
Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to The Clever Space.
If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, The Clever Space is not liable to follow its delivery or refund commitments.
There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

Think 360’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time. Think 360 is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Think 360 in writing.

Processing of Refunds

The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card. And The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

Changes

Think 360 may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Think 360 website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at [email protected]

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